CONDITIONS INHERENT TO THE VISIT PACKAGES
We are committed to offer our guests an exclusive experience at Couvent des Jacobins, unique and peculiar.
Our tours being private and available by reservation only, we cannot always adapt to guests arriving at a different time than the one scheduled when confirming the booking.
For a 10 minutes-delay, we reserve the right to shorten the tour. The price charged will be the total price of a full guided tour.
For more than a 30 minutes-delay, we will directly do the tasting of the wines. The price charged will be the total price of a full guided tour.
In case of cancellation with less than 24 hours-notice before the tour, the tour will be fully charged except for cases of force majeure (hospitalization, funeral, cancellation of flight/train).
CONDITIONS FOR GROUP SERVICES (MEETINGS, LUNCHES, DINNERS)
RESERVATION REQUIRED
All reservations or modifications must be confirmed by email. A 50 % down payment of the total invoice value is required. Also, the quote must be returned signed and dated to confirm the booking. The choice of dishes must be informed 2 weeks before the event. The menu must be the same for all. The final number of guests (including bus drivers, guides, vegetarians…) must be confirmed at least 3 working days before the date of the event. The invoice will be issued on the basis of this number.
RATES
Our prices are subject to change during the year and include applicable taxes. An extra 10% might be added for any event occurring on a holiday or Sundays.
CANCELLATIONS
Cancellations must be notified by email writing. In case of a late cancellation (less than one month before the date of the event), Couvent des Jacobins will retain the deposit paid by the customer. The full invoice value will remain payable in case of a cancellation occurring less than one week before the event.
ARRIVAL TIME
We appreciate punctual arrivals. We recommend that the guests arrive at the Château no later than 12.30 for lunch and 20.00 for dinner. This is to avoid any additional costs (see following paragraph). In case of a late arrival, your host reserves the right to modify or even shorten the tour.
DEPARTURE TIME
In case of a departure later than planned, the extra cost will be charged.
PAYMENT
Payment is due on receipt of invoice.